A lot of individuals who start using their first web hosting account, or change companies, often have questions about how certain procedures are completed or chance upon problems when setting up different things like e-mails, site settings, etc. For this reason, a lot of hosting companies have compiled documentation with the most popular questions and issues so as to help their clients get information quickly and easily. Consequently, the client service team representatives can spend more time on actual problems that some customers may be experiencing, as the solution for the smaller things will already be available on the Internet and clients can cope with them without having to get in touch with the customer support staff. Having in-depth documentation is exceptionally important, particularly for new customers with no experience, as the web hosting service involves numerous features and many individuals can become baffled about what to do. A good knowledge base can both help you do the tasks that you need and acquaint yourself with how the web hosting service functions in general.

Extensive Online Documentation in Shared Hosting

All shared hosting packages that we are offering include a detailed knowledge base where you can find everything you may ever need to know in regards to your web hosting account. Irrespective of whether you desire to create a brand-new MySQL database, to redirect a domain name by means of an .htaccess config file or to set up an e-mail account on your computer or feature phone, you can simply check our help articles and all the info that you require will be there. When you go to a particular section of the Hepsia hosting Control Panel, you’ll see articles that are dedicated to the functions that can be accessed through it. In case you wish to see the full article collection and get familiar with all the functions that Hepsia offers, or only to read general information about the hosting service, you can browse the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our best to encompass any problem that you may run into, but in case you do not find the information that you want, you can always contact us, as our tech support team representatives are working 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers come bundled with a rich online article repository where you can find any information that you might require about our hosting services or about the Hepsia hosting Control Panel that we use. We have prepared it based on the feedback that we have obtained from our clients over the years and, as a result, our articles address specific issues that you could face and offer the easiest means of solving them, for instance getting a 500 Internal Server Error message or being unable to send email messages from your personal computer even though you have the right outgoing mail server settings. The articles are available in every Control Panel section and you can check them at any moment. They can help you deepen your knowledge not only about our services, but also about the hosting realm as a whole, as they include how-to instructions and general info such as what file permissions or cron jobs are.