In case you’ve purchased a hosting package and you have certain queries concerning a specific function/feature, or in case you have chanced upon some complication and you need assistance, you should be able to get in touch with the respective customer care team. All hosting companies use a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, as the best way to handle a problem most often is to send a ticket. This form of communication makes the responses sent by both parties easy to track and allows the support team representatives to escalate the problem in the event that, for instance, an administrator needs to interfere. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you’ll need to have at least 2 different accounts to get in touch with the help desk staff and to actually administer the hosting space. Incessantly switching from one account to another may sometimes be a burden, not to mention the fact that it takes quite a long period of time for most hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Shared Hosting

Our shared hosting packages include an integrated trouble ticket system, which is an essential part of our in-house developed Hepsia Control Panel. In contrast with other comparable tools, Hepsia will allow you to manage everything associated with the web hosting service itself in the exact same location – payments, website files, emails, support tickets, etc., avoiding the need to use different interfaces. In case you have any pre-sales or technical questions or any difficulties, you can submit a ticket with several mouse clicks without needing to leave your Control Panel. In the meantime, you may pick a category and our system will offer you a number of educational articles, which will supply you with more info and which may help you fix any particular issue even before you actually post a ticket. We guarantee a ticket response time of maximum 1 hour, even in case it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s far more efficient to manage everything from one place, so we’ve implemented a ticketing system into the in-house created Hepsia hosting Control Panel, which is available with every single semi-dedicated server plan. This will allow you to manage the correspondence with our client care staff along with your websites, which means that you will not need to remember one more logon name for some other system. You’ll be able to open a new ticket or to check the status of an old one with no more than several clicks of the mouse whilst you are browsing the content within your semi-dedicated account. Additionally, you can look through older tickets using a smart search box or read applicable knowledgebase articles, which provide solutions to commonly experienced obstacles. The built-in trouble ticket system is monitored 24/7 with the maximum response time being only sixty minutes, so there will always be somebody to help you out.