Integrated Ticketing System in Shared Hosting
Our shared hosting packages include an integrated trouble ticket system, which is an essential part of our in-house developed Hepsia Control Panel. In contrast with other comparable tools, Hepsia will allow you to manage everything associated with the web hosting service itself in the exact same location – payments, website files, emails, support tickets, etc., avoiding the need to use different interfaces. In case you have any pre-sales or technical questions or any difficulties, you can submit a ticket with several mouse clicks without needing to leave your Control Panel. In the meantime, you may pick a category and our system will offer you a number of educational articles, which will supply you with more info and which may help you fix any particular issue even before you actually post a ticket. We guarantee a ticket response time of maximum 1 hour, even in case it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s far more efficient to manage everything from one place, so we’ve implemented a ticketing system into the in-house created Hepsia hosting Control Panel, which is available with every single semi-dedicated server plan. This will allow you to manage the correspondence with our client care staff along with your websites, which means that you will not need to remember one more logon name for some other system. You’ll be able to open a new ticket or to check the status of an old one with no more than several clicks of the mouse whilst you are browsing the content within your semi-dedicated account. Additionally, you can look through older tickets using a smart search box or read applicable knowledgebase articles, which provide solutions to commonly experienced obstacles. The built-in trouble ticket system is monitored 24/7 with the maximum response time being only sixty minutes, so there will always be somebody to help you out.