If your hosting company offers live chat support, you will be able to talk to a representative in real-time and find out useful information or get a problem resolved timely. The advantage of using chat as an alternative to calling to consult with a live person is that you'll need just a computer with access to the web, which means that you won't pay any rates if you are in a different country or state. Furthermore, it is a lot quicker to copy and paste info for example domain names, usernames or error messages in other words details which are sometimes hard to share with the other side over the phone. The live chat is also a considerably faster approach to contact the hosting supplier's support crew as compared to using a ticketing system. Last, but not least, in the event that some trouble needs more time to be resolved, you'll be able to do something else entirely while you wait for support on the live chat, therefore you won't waste time - something that's not possible if you're on the telephone.

Live Chat Support in Shared Hosting

As a part of the support services that we offer for our shared hosting packages, we've live chat support that is available each and every day, even on holidays. You'll be able to get in touch with us no matter if you already own an account or not, considering that we can assist you with nearly anything, ranging from supplying you with common info about our services in case you aren't our customer yet and you're thinking about ordering one of our packages, to helping you with creating an e-mail account in an email client. Some problems are more technical and time-consuming, which means that you'll have to use the ticketing system that is built-in the Hepsia website hosting Control Panel, but we can save you time and assist you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is available to all our future and present customers. If you're searching for a new hosting account, you will be able to chat in real time to one of our representatives and obtain more info about our Linux semi-dedicated hosting so as to select the best package for your sites. In the event that you already have an account with us, we'll be able to support you in a timely manner with billing, general and 1st level techmatters. Even though in some cases you will need to open a support ticket as there're problems that can't be resolved on the live chat, we'll be able to assist you with various basic tasks, such as installing an email account in an e-mail client or redirecting one domain name to another one. In this way, you will get quick support and you'll save plenty of time.