One-Hour Response Guarantee in Shared Hosting
Our shared hosting packages come bundled with a 1-hour response guarantee, so no matter what query or difficulty you might have, we will always be there to assist you. In fact, it seldom takes more than half an hour to get a problem resolved or a query answered, and this is valid for both technical and sales matters. Our customer support staff reps will be at your service 24/7, even on official holidays and weekends, which means that you’ll get instant assistance whenever you need it. We understand exactly how precious time can be, so by the time we answer your trouble ticket or email, we will have looked into the matter and, in case we haven’t figured out a solution, we will provide you with more details about what you have to do on your end – if the situation requires it. With our support service, you can be sure that there will be someone to lend you a helping hand right away, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a trouble ticket from your web hosting Control Panel or write an email related to your semi-dedicated server, you’ll have a response within maximum one hour. You can touch base with us whenever you want with regard to billing, technical or general matters and given that we are working 24-7-365, you’ll always get support in a timely manner. Based on the particular issue or question, we will give you more info, resolve the complication if it’s been caused by something that is within our reach or tell you how to proceed in case you need to modify a given setting for a software app that we do not have access to. You can just forget about waiting around for a whole day for every single response. As it is, in most cases we respond to emails and tickets within 20-25 minutes max.