If you ever have any queries related to your hosting package or you encounter a problem with your websites, you will have to get in touch with the respective web hosting provider’s help desk support team. It may not matter how quickly they’ll reply if you’ve got a general query, but a problem like a mishandled application update, for instance, may result in your website becoming damaged or invisible on the Internet. And the longer you wait for the support team to lend you a hand, the longer the website will be down. In case you offer services or goods online, any downtime will destructively influence your site and you can lose current or prospective visitors. Lots of web hosting providers, chiefly resellers, answer emails and trouble tickets within twenty four hours, but in the electronic age that’s much too long, as clients will rarely come back to a website that’s not working properly for a long time period.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting packages come bundled with a 1-hour response guarantee, so no matter what query or difficulty you might have, we will always be there to assist you. In fact, it seldom takes more than half an hour to get a problem resolved or a query answered, and this is valid for both technical and sales matters. Our customer support staff reps will be at your service 24/7, even on official holidays and weekends, which means that you’ll get instant assistance whenever you need it. We understand exactly how precious time can be, so by the time we answer your trouble ticket or email, we will have looked into the matter and, in case we haven’t figured out a solution, we will provide you with more details about what you have to do on your end – if the situation requires it. With our support service, you can be sure that there will be someone to lend you a helping hand right away, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a trouble ticket from your web hosting Control Panel or write an email related to your semi-dedicated server, you’ll have a response within maximum one hour. You can touch base with us whenever you want with regard to billing, technical or general matters and given that we are working 24-7-365, you’ll always get support in a timely manner. Based on the particular issue or question, we will give you more info, resolve the complication if it’s been caused by something that is within our reach or tell you how to proceed in case you need to modify a given setting for a software app that we do not have access to. You can just forget about waiting around for a whole day for every single response. As it is, in most cases we respond to emails and tickets within 20-25 minutes max.