In case you've ever had a shared hosting account in the past or you've dealt with any other online service, you probably know from your personal experience that for certain things it's better to talk to a live person on the telephone rather than exchange tickets or email messages. If you'd like to find out more about a specific service before you decide to buy it or when something small-scale has to be done, for instance, it is really far easier and a lot faster to do it live. When you can speak with representatives by phone, it is very likely that you're dealing with a real website hosting supplier, not just a reseller. The type of support that you can get on the telephone differs between different suppliers - from common issues to expert tech support. Usually most of the suppliers offer pre-sales assistance and first level telephone support, while more complicated tech matters are resolved via e-mail and / or tickets.

Phone Support in Shared Hosting

Since we have live telephone support 14 hours every day, you're able to contact us and talk with our customer support agents to get more info about all shared hosting packages that we offer and ensure that our servers match the system requirements for your websites prior to you buying anything. For your benefit, we now have phone numbers on 3 continents so you'll be able to call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you're already a customer, you'll be able to call about general and billing issues, and even about some technical ones. If the issue is strictly technical or it can take longer time to analyze, you will have to employ our ticketing system, which will allow both you and our tech support team to track the info provided by either side.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we offer feature live phone support for 14 hours every day. If you wonder which package will be appropriate for your web sites, you want to find out more about a plan's features or you need any other information about our services, you're able to call any of the local numbers that we have in the U.S.A., the United Kingdom and Australia and our customer support agents will help you. If you already have an account, you are able to get in touch with us about general and sales issues, although we're often able to help with a variety of tech issues as well. For strictly technical issues you'll have to use our built-in ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the better option if your trouble needs more time to be dealt with or it needs to be escalated to our system administrators.