24/7 Customer Support in Shared Hosting
We acknowledge the significance of getting assistance in a timely manner, so our shared hosting services include 24/7 support along with various options for communication. In case you don't have an account yet, you can phone us or come on our live chat and talk to a live representative, in order to learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up getting a service which you can't use. In case you already have your hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it requires further investigation. In contrast to the vast majority of suppliers on the market, we answer to all of the tickets within one hour, so you will not have to wait for a whole day. Our support services can be accessed round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to receive well-timed support, especially when your site is not running efficiently for whatever reason. All our Linux semi-dedicated hosting feature 24/7 customer and technical support, so that in case anything comes up, you will be able to use various ways to contact us - phone line with several local numbers worldwide, live chat, emails and tickets. The first two choices are for billing, pre-sales and common matters, so that if you don't have an account yet, for example, you can find additional details about our services, or we will help you with uncomplicated tech issues. The other two options are for strictly technical issues or everything which is more time-consuming because it's much easier to follow the dialogue between you and our technical support crew. The guaranteed max reply time for them is only 1 hour, the actual one - 15-20 min, so you won't have to wait for an entire day so as to get support as you may have to do when using the services of other service providers.
24/7 Customer Support in VPS Hosting
With our Linux VPS hosting packages, you won't ever have to wait for more than one hour in order to receive help for any difficulty that you may have regarding the server or the software which comes pre-installed with it. We guarantee this short answer time for all tickets that you open via your billing Control Panel or email messages which you send to our technical support crew. We have local telephone numbers in a couple of countries globally as well as a live chat service where we'll help you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 using the various methods of communication, so whatever your question or issue is, there will always be someone to help you right away. In case you need assistance with third-party software, that you cannot deploy or which gives you problems, you'll be able to benefit from the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour max reply time warranty, you will enjoy quick support when you order a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, as a result if you open a ticket through your billing account or you send an email message regarding any issue with the server or the pre-installed software on it whatever the time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the best option if the matter in question needs more time to be resolved or when it should be forwarded to our admins, since it's much easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to give us a call or talk to a live agent via our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also help you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 too.