A One–Hour Response Time Guarantee
All your help requests will be responded to in maximum 60 minutes after the support ticket or e–mail has been received. If your issue needs additional assistance from a sysadmin, we’ll forward the trouble ticket or the email to the person in charge, in a timely manner then leave a comment to inform you that more time will be required for finding the optimal solution. Furthermore if you order the Admin Services package, all of the server administration tasks included there will be executed whenever you decide.
A Top–Quality Client Care Service
If you need assistance with our Website Control Panel or with any of the applications that we’ve pre–installed on the server for you, do not hesitate to reach our tech support team at any time through the ticketing system. Also, in case you require assistance managing your dedicated web hosting server, you can make use of our Admin Services package, that includes weekly OS updates, problem troubleshooting and installation procedures, server monitoring and restarting procedures, backup disk space, etcetera.
An Easy–to–Navigate Help Area
We have equipped the Website Control Panel with a fully detailed knowledge base, which offers detailed explanations of its features and functionalities. Also, we have filmed exhaustive video tutorials that will further demonstrate to you how to perform a specific operation or solve a commonly encountered problem. All the instructional articles and the tutorial videos are readily accessible from each Website Control Panel section via the Help and Videos buttons situated in the top right corner.