1 hour ticket response
Prompt support is our highest duty and that is the reason why we have a team of accomplished technicians who will be happy to provide a fast reply to any question that you might possibly have. Simply post your support ticket from the Website Control Panel and we’ll respond back to you within 60 minutes at the latest. Actually, we strive hard and aim for a twenty–minute response time.
A Top–Class Customer Service
Our help desk staff members have extensive experience in the shared hosting packages niche and are trained enough to supply a quick answer to your problem. If, however, the case at hand is not within the competency of a support technician, the helpdesk ticket will be sent to a programmer or sysadmin for further investigation.
A User–Friendly Help Center
To help you get a quick tip on how you can use a given service, we have implemented a really intuitive Help section in your Website Control Panel. You can browse through an enormous selection of web hosting account administration articles and website management articles, check out the F.A.Q. section or check out our how–to video tutorials.